Terms & Conditions
I. Acceptance of terms
Thank you for using luluMenu. These Terms of Service (the “Terms”) are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the luluMenu website at www.luluMenushop.com (the “Site”) and any related mobile or software applications (“luluMenu Platform”) including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the “Services”).
These Terms are effective for all existing and future luluMenu customers, including but without limitation to users having access to ‘restaurant business page’ to manage their claimed business listings.
Please read these Terms carefully. By accessing or using the luluMenu Platform, you are agreeing to these Terms and concluding a legally binding contract with luluMenu.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by:
- Clicking to accept or agree to the Terms, where it is made available to you by luluMenu in the user interface for any particular Service; or
- Actually using the Services. In this case, you understand and agree that luluMenu will treat your use of the Services as acceptance of the Terms from that point onwards.
II. Definitions
Customer
“Customer” or “You” or “Your” refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to ‘restaurant business page’ to manage claimed business listings or otherwise.
Content
“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. “Your content” or “Customer Content” means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. “luluMenu Content” means content that luluMenu creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. “Third Party Content” means content that comes from parties other than luluMenu or its Customers and is available on the Services.
Restaurant(s)
“Restaurant” means the restaurants listed on luluMenu Platform.
Additional Terms and Conditions for Customers using
t is clarified that luluMenu does not provide any delivery or logistics services and only enables the delivery of food and beverages or Products ordered by the Customers through the luluMenu Platform by connecting the Customers with the Delivery Partners or the Restaurant Partners or the Store, as the case may be.
Cancellation and refund policy:
You acknowledge that (1) your cancellation, or attempted or purported cancellation of an Order, or (2) cancellation due to reasons not attributable to luluMenu, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of luluMenu to place that Order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach“). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value. You hereby authorize luluMenu to deduct or collect the amount payable as liquidated damages through such means as luluMenu may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order.
There may be cases where luluMenu is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to luluMenu, Restaurant Partner/Store or Delivery Partner. In such cases, luluMenu shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the Order Value or any part thereof, the said amount will be reversed to you.
No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.
Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.
All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.